Refund policy
This Refund Policy describes the terms for returns, replacements, and refunds for purchases made through our brand storefronts operated by ECOM RENEWAL LIMITED (“Company,” “we,” “us,” or “our”). This policy applies to consumer purchases shipped within the United States unless otherwise stated at checkout.
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Eligibility Window
We accept return requests within [30] days of delivery (based on carrier “delivered” scan). To initiate a request, contact info@ecomrenewal.com with your order number and reason for the request. - Incorrect, Damaged, or Defective Items
If your order arrives incorrect, damaged, or defective, contact us within [48] hours of delivery with:
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Order number
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Photos of the shipping box and shipping label
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Photos of the item(s) and any damage or defect
After review, we may offer (at our discretion) a replacement, store credit, or refund.
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Return Conditions (if a return is approved)
If we approve a return, items must be:
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Unused, unopened, and in original packaging
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Returned with any included components
We will provide return instructions. Unauthorized returns may be refused.
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Return Shipping Costs
If the return is due to our error (wrong item, verified defect, or damage in transit), we may cover return shipping or send a replacement at no cost. If the return is for other reasons and is approved, the customer may be responsible for return shipping costs and original shipping fees may be non-refundable, unless required by law. -
Refund Method and Timing
Approved refunds are issued to the original payment method. Processing time may take [5–10] business days, depending on the bank or card issuer. Shipping fees are non-refundable unless the refund is due to our error or required by law. -
Chargebacks and Disputes
If you have an issue with an order, please contact us first at info@ecomrenewal.com so we can help resolve it. Filing a chargeback without contacting us may delay resolution. -
Contact
To request a return, replacement, or refund, contact: info@ecomrenewal.com
